Delivery & Returns

DELIVERY

Delivery Location	PRICE	TYPE OF DELIVERY & TIMESCALE
In-Store Collection	Free	You can collect your order Monday to Friday at 24 Powis Terrace, W11 1JH. Please contact the team to arrange collection or book an appointment on the website.
Domestic for purchases of value less than £500	£15.00	Royal Mail or Fedex Special Delivery Service; tracked, signed and insured. For ready-to-ship products, we aim to ship within 3 working days of your order. For made to order products, we aim to ship within 48 hours of completion.
Domestic for purchases of value more than £500	Free	Royal Mail or Fedex Special Delivery Service; tracked, signed and insured. For ready-to-ship products, we aim to ship within 3 working days of your order. For made to order products, we aim to ship within 48 hours of completion.
International for purchases of value less than £500	£50.00	Parcelforce's Global Express or Fedex Service; tracked with named confirmation of delivery. Please be aware that any duties and taxes due in the destination country are the customer's responsibility. For ready-to-ship products, we aim to ship within 3 working days of your order. For made to order products, we aim to ship within 48 hours of completion. Please follow this link to calculate approximate tax and duty costs.
International for purchases of value more than £500	Free	Parcelforce's Global Express or Fedex Service; tracked with named confirmation of delivery. Please be aware that any duties and taxes due in the destination country are the customer's responsibility. For ready-to-ship products, we aim to ship within 3 working days of your order. For made to order products, we aim to ship within 48 hours of completion. Please follow this link to calculate approximate tax and duty costs.

RETURNS

YOUR RIGHT TO CANCEL

If you bought goods on our website, you have 14 days from the delivery date to change your mind and cancel your order. This does not apply to bespoke or personalised goods.
If you bought ready to wear goods in-store at 24 Powis Terrace, London, you have 30 days from the purchase date to return the product to us in-store.
It is not possible to cancel or return orders for bespoke, engraved or any personalised products. If you have commissioned a bespoke design, please refer to our Terms of Sale for bespoke goods for further details.

To cancel your order, please email us at studio@sophiebreitmeyer.com. You can also use the cancellation form available here [link or direction to model cancellation form]. To help us process your cancellation more quickly, please include your order number in the email or cancellation form you send to us.

If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).
Products must be returned to us in a new and unused condition and in any original, branded packaging. At the same time, you must return any accessories sent with the item (including, but not limited to, jewellery box and certificates). We may make a deduction from the refund amount if (i) you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products; (ii) if any accessories are missing or (iii) if any branded packaging is damaged or missing. You are responsible for the products while they are in your possession.
Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us. For information on how to return your products to us, please visit the Returns page on our website here. Due to the high value of many of our goods, we request that items are sent back to us using a postal service with adequate insurance for the value of the goods being returned to us.
We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.
We will issue your refund to the same payment method you used when you placed your order.

FAULTY PRODUCTS

1. The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.
2. During the expected lifespan of your product, your statutory rights entitle you to the following:

Up to 30 days:	If your product is faulty, you can get an immediate refund.
Up to six months:	If the product cannot be repaired or replaced, then you are entitled to a full refund in most cases.
Up to six years:	If the product does not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 12 above.

In addition to your statutory rights, we warrant that any goods we sell to you will comply with their description, be of satisfactory quality and remain free of material defects for a period of one year from the date of purchase (our “one-year warranty”). If your products are faulty or misdescribed, please contact us as soon as reasonably possible. We will arrange for your piece to be professionally checked. If a defect is confirmed within this timeframe, we will, at our sole discretion and subject to proof of purchase, arrange for the repair or replacement of your jewellery at no additional cost to you.
For the avoidance of doubt, please note that our one-year warranty does not cover normal wear and tear, damage from mishandling, or alterations made by any party other than Sophie Breitmeyer.

EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

OUR RESPONSIBILITY TO YOU

If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

Please print and complete the form below to include with your return package.