SOPHIE BREITMEYER WEBSITE TERMS OF USE 

INTRODUCTION

Thank you for visiting www.sophiebreitmeyer.com (herein referred to as “The Site”). Your use of The Site is subject to the following Terms Of Use. Your use of The Site means that you agree to comply with these Terms. Sophie Breitmeyer may modify or make changes to these Terms at its complete discretion. These Terms may have changed from when you last made a purchase from Sophie Breitmeyer. Therefore, please read and understand these carefully before making any purchase from Sophie Breitmeyer.

CONTACT INFORMATION

The Sophie Breitmeyer Studio is located at 24 Powis Terrace W11 1JH The Studio telephone number is +44 (0) 2072432253 or +44 (0) 7415063437
For any inquiries regarding these Terms and Conditions, please email info@sophiebreitmeyer.com

SOPHIE BREITEMYER BESPOKE TERMS AND CONDITIONS 

BESPOKE ITEMS 

Bespoke items are any items that have been commissioned, engraved, re-sized or made to your specification. 

REGISTRATION

In order to commission products from Sophie Breitmeyer, you will need to register your details, your requirements, budget and any other pertinent details.
This may be in person or over the telephone. When you register, you are required to provide information about yourself that is true, accurate, current and complete. If any of your personal registration information change, please notify us immediately at the following e-mail address info@sophiebreitmeyer.com. Sophie Breitmeyer may change the registration requirements at any time.

BASIS OF CONTRACT

You acknowledge that Bespoke Goods are customised goods made to order and therefore agree to the following:

  • that you shall comply with the payment conditions set out
  • that bespoke goods are 100% non-refundable; and
  • that the date on which your bespoke goods will be ready is an estimation (especially during the Covid 19 Pandemic) and time shall not be of the essence.

ELIGIBILITY TO PURCHASE

The purchase of products is strictly limited to parties who can lawfully enter into and form contracts on The Site in accordance with English law. This includes the requirement to be at least 18 years of age.

Purchases made are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Sophie Breitmeyer reserves the right to restrict or question multiple quantities of an item being shipped to any one customer or postal address.

Please note that by making an offer to purchase goods, you expressly authorise Sophie Breitmeyer to perform credit checks and, where Sophie Breitmeyer feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

CONFIRMATION OF YOUR COMMISSION

Once all the details of the commission have been confirmed, Sophie Breitmeyer will send a confirmatory email containing all relevant images, drawings, videos and quotations. You must then provide confirmation that you would like to go ahead with the commission by email.

STARTING WORK ON COMMISSIONS 

Sophie Breitmeyer will start work on bespoke goods once we have received confirmation in writing (by email) and have received either the total payment or the first 50% deposit payment. 

ALTERING THE DESIGN OF BESPOKE PIECES 

Once work has begun on bespoke goods, it becomes more difficult to make changes. If you would like to make changes to the design, Sophie Breitmeyer will do their best to make this possible. However, please do be aware that this may incur further costs which are the responsibility of the buyer. We will always agree these changes and costs with you before commencing work. We will not work on any changes until you have confirmed in writing (by email) and paid the elevated costs. 

RETURN POLICY

We do not offer returns or refunds on any bespoke items. 

FAULTY ITEMS 

If your item is faulty, please email us at info@sophiebreitmeyer.com with proof of the issue (for example, a photograph). Please be aware that a fault does not include any natural elements of gemstones such as colour, saturation or inclusions. 

COLLECTION

We will notify you once your item(s) are complete and ready for collection or delivery by courier. All invoices must be settled in full before collection or delivery can be arranged. 

PHOTOS AND VIDEOS 

You hereby give permission to us to use photos and/or videos of the Bespoke Goods on the Website, social media profiles, presentations and any other marketing material for the purposes of promoting our business. This will always be done anonymously and in a time sensitive matter. You shall have the right to withdraw such consent at any time by giving written notice to us.

THE SOPHIE BREITMEYER COLLECTION

ELIGIBILITY TO PURCHASE

The purchase of products is strictly limited to parties who can lawfully enter into and form contracts on The Site in accordance with English law. This includes the requirement to be at least 18 years of age.

When ordering items, you will be required to provide payment details and you must represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.  The site is available only to individuals and others who meet these terms and conditions, who have been issued a valid credit or debit card by a bank, whose applications are acceptable to Sophie Breitmeyer and who have authorised Sophie Breitmeyer to process a charge to their credit or debit card in the amount of the total purchase price for the goods which they purchase.

Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. Sophie Breitmeyer reserves the right to restrict or question multiple quantities of an item being shipped to any one customer or postal address. Please note that by making an offer to purchase goods from the site, you expressly authorise Sophie Breitmeyer to perform credit checks and, where Sophie Breitmeyer feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

REGISTRATION

In order to purchase the products on the Sophie Breitmeyer website, you will need to register.

When you register, you are required to provide information about yourself that is true, accurate, current and complete. This may be done online or in person. If any of your personal registration information change, please notify us immediately at the following e-mail address info@sophiebreitmeyer.com. Sophie Breitmeyer may change the registration requirements at any time.

ACCEPTANCE OF YOUR ORDER

We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.

Our acceptance of your order brings into existence a legally binding contract between us. This sale contract is concluded in London, England and the language of the contract is English.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

RETURNS

Your right to cancel your contract with us for all goods within a collection that you have ordered is subject to the following terms (this does not affect your Statutory Rights):

  • You have not worn or damaged the jewellery.
  • You return your goods within 14 days
  • The items must be packed securely in the packaging in which you received it. We are not liable to you if the jewellery is returned to up broken. You must at the same time return any accessories sent with the item (jewellery box, certificates and so on).
  • Once we have received the item(s) we will notify you by email and the appropriate action will be taken immediately.

Personalised and engraved goods cannot be returned other than at the discretion of Sophie Breitmeyer.

Once Sophie Breitmeyer has confirmed your return, any sum debited from you credit card will be credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

CANCELLED ORDERS

Sophie Breitmeyer is anxious to ensure our clients’ total satisfaction. After each purchase from The Site you have the right to a 7 day “cooling off period”. Subject to the conditions outlined above, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods.

We reserve the right to cancel the contract between you and us if:

  • We have insufficient stock to deliver the goods you have ordered;
  • We do not deliver to your area; or
  • One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from suppliers.
  • If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

PRICING AND PAYMENT

The prices payable for goods are set out on The Site. All prices are in UK pound sterling. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed.

Our delivery charges are set out at paragraph 3.7 below. It might not be possible for us to deliver to some locations. Please check with us if you are unsure. If you are buying from outside the UK, you will also incur any duties levied by the jurisdiction to which you have specified delivery. We will contact you with this amount before completing your order.

Payment can be made by Visa, Visa Electron, MasterCard, American Express, Delta, and Maestro debit cards and PayPal.

Payment will be debited and cleared from your account upon receipt of your order by Sophie Breitmeyer. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to sophiebreitmeyer.com, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

DELIVERY AND INSURANCE

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

  • All orders within the UK are complimentary and are delivered using Royal Mail Special Delivery.
  • For delivery within the EU we charge a flat fee of £10 and the delivery will arrive within 3-5 working days, with a Priority Service available.
  • For Non-EU International delivery we charge a flat fee of £15 and the delivery will arrive within 3-7 working days, with a Priority Service available.

You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

DAMAGED OR DEFECTIVE GOODS

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question on info@sophiebreitmeyer.com.

We work hard to provide an accurate representation of our products online but please do be aware that many of our items are handmade and include natural stones. This means that there may be a slight variation between individual pieces. These are not faults but the result of hand-crafted and natural materials. 

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

  • To make good any shortage or non-delivery.
  • To replace any goods that are damaged or defective.
  • To refund to you the amount paid by you for the goods in question in whatever way we choose. 
  • Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as mentioned above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

GIFTS 

If you have been in receipt of item given as a gift and you have any queries or would like to refund or exchange, please ask the purchaser of the gift to get in touch with us directly. 

COMMISSIONED AND BESPOKE PIECES

There are some pieces available for sale on The Site which can be personalised, engraved or made to your specifications. Sophie Breitmeyer considers these items to be Bespoke. For details regarding Bespoke goods, please see the Bespoke Terms and Conditions. 

COVID 19 PANDEMIC 

During the time of the Covid 19 pandemic, Sophie Breitmeyer is operating in adherence to all government rules and guidelines. 

Please note that Sophie Breitmeyer is working hard to ensure that they continue to offer an excellent service to their clients. However, there are circumstances at play which are beyond the control of Sophie Breitmeyer. Therefore, the services that Sophie Breitmeyer offers may be altered or impacted. For example, the studio may be closed meaning that consultations must be carried out online, there may be delays, stock limitations and other restrictions.